Shipping policy

SHIPPING POLICY

Last updated: August 26, 2026

Thank you for shopping with HEWREN. As every piece of our jewelry is individually handcrafted, please review our shipping policy carefully before placing your order.

Processing Time

All orders require a processing and production period before shipment:

  • Standard pieces: 1–3 business days
  • Custom and personalized pieces: 5–7 business days

Processing time does not include shipping transit time. Orders are not processed on weekends or public holidays.

Shipping Destinations

We ship worldwide, including to the United States, Europe, Southeast Asia, and beyond. Shipping rates and estimated delivery times are calculated at checkout based on your location.

Estimated Delivery Times

Delivery times vary by destination and are estimates only, not guarantees. Delays may occur due to customs clearance, carrier conditions, or other factors outside our control.

  • United States & Canada: 7–14 business days
  • Europe: 7–14 business days
  • Southeast Asia: 5–10 business days
  • Rest of World: 10–20 business days

Free Shipping

We offer free standard shipping on all orders over $150 USD. Orders below this amount will be charged a shipping fee calculated at checkout.

Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to be updated.

Customs and Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We are not responsible for delays caused by customs processing.

For orders shipped to the United States, packages with a declared value exceeding USD $800 may be subject to U.S. import duties and taxes upon arrival. Customers are responsible for any such charges.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at studio@hewren.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Contact

For any shipping-related questions, please contact us at studio@hewren.com or reach us at Wuhan, Hubei, China.